Deliveries

As your wholesale partner, we would like to let you know about a change to our operations on 31st October 2022.

Free delivery spend threshold

To improve our service, we will be imposing a minimum order threshold:

  • Minimum Order Value for ambient orders is £1,000 + VAT (excluding tobacco)
  • Combined orders between £1,000 + VAT (excluding Tobacco) and £1,250 + VAT (excluding Tobacco) will incur a delivery charge of £30 + VAT
  • Combined orders over £1,250 + VAT (excluding tobacco) will be eligible for free delivery. Combined orders are the total number of ambient orders per delivery day.
  • The minimum order value for chilled orders remains £100+VAT when placed alongside an ambient order.

Please refer to the summary below:

Locally picked order (from depot, primarily ambient + frozen) Delivery / collect options Centrally picked order (from CDC, primarily chilled) Delivery / collect options
Locally picked order over £1,000 Free delivery.
OR FREE collection from depot
Centrally picked order over £100 (if ordered with locally picked ambient + frozen order over £1,000) Added to locally picked ambient + frozen delivery free of charge
Locally picked order £750-£1,000 £25 delivery charge.
OR FREE collection from depot
Centrally picked order over £100 (if ordered with locally picked ambient + frozen order £750-£1,000) Added to locally picked ambient + frozen delivery for no additional charge
Locally picked order under £750 No delivery available.
FREE click and collect available on Locally picked order.
Centrally picked order under £100 Chilled products from CDC not available for orders under £100.
No locally picked order Delivery not required Centrally picked order of any size No delivery. Centrally picked chilled order can only be delivered with locally picked ambient + frozen delivery

We are committed to providing the best customer service for all our delivered, collect and cash & carry customers, and as such are continuously reviewing the best way to operate in an efficient way to positively impact your customer experience.

This change will enable us to continue offering an efficient delivered service to an increased number of customers. It also means that we can continue to invest in the competitive prices and promotions across our products that support you in running your own businesses profitably.

Minimum Order Requirements

Deliveries

Orders must meet a minimum of £750 (excluding tobacco and VAT) to qualify for our *Drop and Drive delivery service.

Any subsequent orders placed in time for us to pick together will be included in the minimum quantity but if at the point of pick the order(s) total has not reached £750 we will not be able to deliver your goods.

Orders which are handballed on delivery will incur a £25 plus VAT charge. This will be in addition to the Drop & Drive Delivery charge of £25 plus VAT for orders below £1,000.

* Drop and Drive – the palletised or caged delivery of Goods to the kerbside or threshold of Your store.

** Handballing – Either the breakdown of palletised or caged delivery of Goods, or movement of the complete pallets or cages to different parts of the store in addition to Drop and Drive.

Centrally Picked Items

Some of our chilled and bakery products are delivered from our central warehouse to ensure the longest possible date life.

There is a £100 minimum spend on these items.

If you are eligible to purchase these products you will be able to identify them by this symbol: CDC icon

Please note all centrally picked items must be purchased in conjunction with £750 main order excluding tobacco and VAT.